General Terms and Conditions

Introduction

Welcome to Doctors Online (hereinafter referred to as "we," "our," or "us").
By accessing and using our platform (located at https://doctorsonline.space) or mobile applications on Google Play Store and Apple App Store (collectively called “our services”), you agree to abide by these Terms and Conditions. If you do not wish to abide by these terms, please do not use any of our platforms or mobile applications.

Services Provided

Our platform facilitates online search for, and appointment booking with, licensed healthcare providers. We do not offer medical emergency services. For urgent medical needs, please contact emergency services immediately or call the appropriate phone number for your locality. Our platforms and mobile applications also allows our users to ask questions related to their health. Only licensed healthcare specialists are allowed to give responses to such questions. However, while responses may be made available on our services, the question and response facility is provided to facilitate the booking of appointments for the responding specialists. Please book an actual appointment with a medical specialist to get an appropriate and specific response to your serious medical questions.

User Eligibility

To use our services, you must agree to comply with all applicable laws and regulations in the country where you are using our services.

Appointment Booking and Cancellations
  • Users can book appointments based on doctor availability.
  • Cancellations and rescheduling are subject to the provider’s policy.
  • Appointment booking is FREE of charge.
Payment and Refund Policy
  • Payment for consultations are made to the particular specialist in question.
  • We do not handle the payments for the consultations and as such are not responsible for any transaction issues or refunds.
User Responsibilities

While using our services, all users must:

  • Provide accurate personal and contact information while booking an appointment.
  • Use the platform only for lawful purposes.
  • Refrain from abusive, fraudulent, or disruptive behavior.
Privacy and Data Protection

We handle your personal information as outlined in our Privacy Policy. By using our platform, you consent to data collection and processing as described in our Privacy Policy.

Limitation of Liability
  • We act as a facilitator and do not guarantee the accuracy of medical advice provided by healthcare professionals during the consultation process.
  • We are not liable for any direct, indirect, or incidental damages arising from the use of our platform.
Intellectual Property Rights
  • All content on our platform, including logos, text, and graphics, is owned by or licensed to us.
  • Users may not copy, reproduce, or distribute platform content without permission.
Termination of Services

We reserve the right to terminate or suspend user accounts for:

  • Violation of these Terms and Conditions.
  • Misuse of the platform or fraudulent activity.
Modifications to Terms

We may update these Terms from time to time. Continued use of our services after modifications constitutes acceptance of the revised Terms. We encourage our users to visit this page periodically to get the updated terms and conditions.

Governing Law

These Terms are governed by the laws of The Federal Republic of Nigeria. Any disputes shall be resolved in the courts of Federal Republic of Nigeria.

Contact Information

For questions regarding these Terms and Conditions, please contact us at:

EsperaSoft Integrated Services
161, Ikorodu Road, Palmgrove, Lagos State, Nigeria.
support@doctorsonline.space
+2348123576261

Effective Date: Wednesday, March 12th, 2025